Are you excited about becoming a Salesforce Sales Cloud Consultant? We’re here to help you prepare with our free question series! It’s designed to cover all the important topics you need for the Salesforce Sales Cloud Consultant Practice certification. From sales processes and opportunity management to forecasting and CRM analytics, we’ve got you covered.
These practice questions are just like the ones you’ll see on the real exam. They’ll help you get comfortable with the format and build your confidence. Whether you’re just starting or brushing up on your skills, this series is perfect for making sure you’re ready.
The best part? It’s completely free! You can practice at your own pace and strengthen your understanding of key concepts.
Don’t wait—start your journey today. With these questions, you’ll feel confident and ready to ace the exam. Get closer to achieving your Salesforce Sales Cloud Consultant certification and take your career to the next level!
Salesforce Sales Cloud Consultant Practice Exam Questions and Answers Part-2
Question: 1
Universal Containers wants to allow its Salesforce users to view and update customer billing information from the company’s invoicing system within a separate Salesforce org. What should a consultant implement to meet this requirement?
A. Salesforce Connect and External Objects
B. My Domain and Single Sign-On
C. Ce Nightly scheduled Batch Data jobs
D. Workflow Rules and Outbound Messaging
Answer: A
Question: 2
Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines. Which two recommendations should the consultant make? Choose 2 answers
A. One set of opportunity stages
B. One record type
C. Three record types
D. Three sets of opportunity stages
Answer: A, C
Question: 3
Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK’s process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer? Choose 3 answers
A. Embodying
B. Shadowing
C. Interviewing
D. Role Playing
E. Leading Workshops
Answer: A, B, C
Question: 4
A consultant is beginning a new project with Cloud Kicks to implement collaborative forecasting. What should the consultant use to gather requirements using an Agile methodology?
A. Linear process
B. Quip spreadsheet
C. User stories
D. Forecast hierarchy
Answer: D
Question: 5
A sales manager at Cloud Kicks wants the sales team to stay informed about the team’s progress in Quip. Which approach should a consultant recommend?
A. Use Salesforce Chatter groups and enable access to the sales team.
B. Utilize Salesforce Notes standalone related list in Lightning Experience.
C. Connect a document or spreadsheet to a Slack channel.
D. Use Salesforce Chatter groups and restrict access to the sales team.
Answer: C
Question: 6
Cloud Kicks needs to associate some Contacts with many Accounts. Which solution should a consultant recommend meeting this requirement?
A. Use the Contact roles related list on Accounts.
B. Add a custom Account lookup field on the Contact.
C. Use the Contact to Multiple Accounts feature.
D. Add Contact to the partners related list on other Accounts.
Answer: C
Question: 7
The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication.
What should a consultant recommend analysing adoption?
A. Review the Setup Audit Trail.
B. Create a report for the Login History object.
C. Run the Salesforce Optimizer.
D. Open the Lightning Usage App.
Answer: C, D
Question: 8
Northern Trail Outfitters (NTO) has completed its annual planning and wants to
update the territory assignments for all sales reps in its enterprise. NTO understands this can impact the current year closing due by the end of the quarter. The IT team is also planning a release of the new incentive management package that will be used by sales reps.
Which two considerations should the consultant consider when deciding on the timing of the release?
Choose 2 answers
A. Testing changes to Territory Management and the incentive management package should be completed in a Full Sandbox before releasing to Production.
B. Changes to Territory Management need to be made in Production directly and can be completed without impacting users.
C. Installing a new incentive management package along with Territory Management changes may add high risk to the deployment.
D. Combining the Territory Management changes, and the incentive management package allows for mi faster ramp-up time for users.
Answer: A, C
Question: 9
Universal Containers has configured the Account organization-wide default (OWD) sharing as Public Read Only. All customer Accounts are owned by the customer successmanager. When a customer calls support to update their contact information, the support agent on their Account team is unable to edit the Account.
Which approach should a consultant recommend allowing the support agent to edit the Account, while still enforcing the Public Read Only OWD?
A. The support agent should add themselves to the customer’s Account team to grant Edit permissions.
B. The support agent should contact the customer success manager to update the Account.
C. The customer success manager should change the owner of the Account to the support agent.
D. The customer success manager should include the support agent on the default Account team with Edit permissions.
Answer: D
Question: 10
Cloud Kicks is migrating from its current CRM application to Salesforce in phases across various regions. The current CRM application manages customer and pipeline information that resides in a legacy back-end application which needs to be migrated to Salesforce.
Which approach should the consultant use for the source data migration?
A. Migrate all Contacts, then Opportunities, and then Accounts from the legacy back-end application.
B. Migrate all Accounts, then Contacts, and then Opportunities from the legacy back-end application.
C. Migrate all Opportunities, and then associate Accounts and Contacts from the current CRM application.
D. Migrate all Contacts, then Accounts, and then Opportunities from the current CRM application.
Answer: B
Question: 11
Cloud Kicks requires its sales associates to record all customer interactions within Salesforce. Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?
A. Close Rate
B. Renewal Rate
C. Forecast Accuracy D. Activity Tracking
Answer: D
Question: 12
Cloud Kicks (CK) has two sales divisions: a franchise sales division and a public sales division. The
sales reps for each division have different user profiles. The sales reps for the franchise sales division should only be able to set up Business Accounts. What should the consultant recommend meeting this requirement?
A. Remove Person Account Record Types from the franchise sales user profile.
B. Ensure there are a minimum of two Record Types for Person Accounts.
C. Use sharing rules to share Accounts between franchise and public divisions.
D. Ask Salesforce Support to disable Person Accounts in CK’s org.
Answer: A
Question: 13
Cloud Kicks (CK) has just started selling its products internationally. Management wants Salesforce
Opportunities and forecasting to reflect the respective currency of CK’s prospects which include the U.S. dollar, euro, British pound, and Japanese yen.
In which two ways will this impact the existing CK price book? Choose 2 answers
A. Each user can select their personal currency.
B. Opportunities to multinationals can induce more than one currency.
C. Each currency requires its own custom price book
D. Every currency price needs to be added to all of the products in the standard price book.
Answer: C
Question: 14
Cloud Kicks’ sales productivity is on the decline, while its competitors are more successful. The consultant has suggested Einstein Opportunity Insights.
Which three insights can this provide? Choose 3 answers
A. Opportunity Representative Score
B. Sentiment Analysis
C. Follow-up Reminders
D. Deal Prediction
E. Key Moments
Answer: C, D, E
Question: 15
Cloud Kicks (CK) uses a sales model where pre-defined groups of reps work collaboratively on Accounts. Each group is also responsible for specific Accounts. CK has
organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope of responsibility. CK wants to allow reps to view any Account but restrict editing to only reps who are responsible for those specific Accounts.
Which two steps should a consultant recommend allowing reps to continue to collaborate while eliminating incorrect edits? Choose 2 answers
A. Change Account organization-wide defaults to Private.
B. Change Account organization-wide defaults to Public/Read-Only.
C. Create an Account sharing rule to grant Read/Write access to all Accounts
D. Enable Account Teams to allow opines to grant Read/Write access.
Answer: B, D
Question: 16
Universal Containers is analyzing data to identify gaps and wants to know which Accounts with open Opportunities are missing Contacts.
Which feature should a consultant recommend building this report?
A. Custom report type
B. Joined report
C. Custom filter D. Cross filter
Answer: D
Question: 17
Cloud Kicks wants to enable representatives to view the individual team member’s split percentage, where the split percentage is less than 100% of the revenue amount. Which attribution method should the consultant recommend?
A. Opportunity Percent field
B. Opportunity Overlay Split
C. Opportunity Currency field
D. Opportunity Revenue Split
Answer: A
Question: 18
Which data migration sequence should consultant recommend for the objects?
A. Opportunities, Products, pe Line toe Cases, Leads, Campaigns, Accounts, Contacts:
B. Accounts, Opportunities, Contacts, Products, Product Line Items, Cases, Leads, Campaigns
C. Contacts, Accounts, Leads, Campaigns, Opportunities, Products, Product Line Items, Cases.
D. Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads. Campaigns
Answer: D
Question: 19
The Cloud Kicks CEO needs to run reports from the sales team’s reports folder. The CEO’s assistant needs to control access to the reports. Sales managers need to change the reports when necessary. How should the consultant meet the requirement?
A. Set the CEO access level to View, the CEO’s assistant to Manage, and the sales manager to Edit on ACO the folder.
B. Enable Manage Reports in Public Folders and give access to the CEO and their subordinates.
C. Set the CEO access level to View All, the CEO’s assistant to Modify All, and the sales manager public group to Create.
D. Enable Manage access for the CEO role and subordinates, and Manage access for the CEO’S assistant profile.
Answer: A
Question: 20
Cloud Kicks has purchased a list of leads and wants sales reps to contact and measure the return on investment (ROI) of the purchased list. Which solution should the consultant recommend?
A. Create a Campaign, import the list as Leads, and add them to the Campaign.
B. Import the list as new Leads and update the Lead Source to “Purchased Lead.
C. Create a new custom object to import purchased Leads,
D. Import the list as new Leads using the Data Import Wizard.
Answer: A
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Mark Jacobes is a seasoned Salesforce expert, passionate about empowering businesses through innovative CRM solutions. With over 6 years of experience in the Salesforce ecosystem, Mark specializes in Salesforce development, integrations, and digital transformation strategies.
As the creator of SalesforceTrail.com, Mark has built a reputation for delivering insightful content that keeps readers ahead of the curve in Salesforce trends, tools, and best practices. His expertise spans various Salesforce platforms, including Sales Cloud, Service Cloud, and Health Cloud, and he stays actively engaged with the Salesforce Trailblazer Community.
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