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Our free questions series will help you identify your strengths and areas for improvement, giving you the confidence to ace the certification.
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Salesforce Advanced Admin Certification Questions and Answers Part-2
Question: 1
Select power users want the ability to make configuration changes to a specific custom object. What tool should the administrator assign to the power users to enable this?
A. View Setup and Configuration
B. Delegated Administration
C. Sharing Rule
D. Modify All Data
Answer: B
Question: 2
Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?
A. Implement and configure Data Categories.
B. Delete and remove old Knowledge articles.
C. Update Knowledge to auto-search the case’s subject.
D. Activate and configure Einstein Search.
Answer: A
Question: 3
An administrator is receiving cases that users are getting logged out of Salesforce without notice. What should the administrator do to address this issue?
A. Deselect disable session timeout warning popup.
B. Select force logout on session timeout.
C. Remove the session timeout settings.
D. Enable Remember me until logout.
Answer: A
Question: 4
The sale VP notices several sales reps generating a contract too early in the sales stage. The help correct this Behavior, the has requested the Create Contract button only be available when the opportunity reach… negotiation stage.
How should the administrator meet this requirement?
A. Create a validation rule.
B. Configure dynamic action.
C. Create a custom permission.
D. Modify page layout.
Answer: B
Question: 5
A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.
Which two area should the administrator review to understand potential root causes? Choose 2 answers
A. Identity Verification History
B. Login History
C. Debug Logs
D. Setup Audit Trail
Answer: A, B
Question: 6
Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs to ensure that every application is linked to both a job posting and an applicants can apply for more one job posting, and each job posting can have more than one application. How should an administrator configure the objects?
A. Make Job Application as a junction object with a master-detail relationship to Applications and a lookup relationship to Job Posting.
B. Create Application as a junction object with a master- detail relations to Job Postings and a lookup relationship to Job Applications.
C. Add applicants as a junction object with master-detail relationship to both Posting and Job
Applications.
D. Configure Job Application as a Junction object with master-detail relationship to both Application and Job Postings.
Answer: D
Question: 7
When should an administrator apply a permission set to a user or group of users versus configuring the user’s profile with the necessary access?
A. When a user is part of a team with an assigned profile that covers the majority of their needs but requires just a little less access than the rest of their team.
B. When a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team.
C. When an organization’s sharing model is too broad and they need to restrict access beyond what their sharing model and existing profiles provide.
D. When an organization has opted out of using the standard profiles and created custom profiles.
Answer: B
Question: 8
Cloud Kicks has two record-triggered flows on the same object. One flow creates a child record when criteria are met. The second record-triggered flow is based on criteria to check if the child record exists and updates a field. The field on the child record that needs to be updated Is still null after the second record trigger.
What should the administrator do to resolve this issue?
A. Make a new record-triggered flow on the child object to update the field on the parent record.
B. Have the record-triggered flows fire on create or edit to update the field.
C. Combine the two flows into one with checks to see which part of the flow needs to be run.
D. flows into schedule flows and have them update the field.
Answer: C
Question: 9
Cloud Kicks has updated several profiles and created a new app in the sandbox. After testing, everything is working as expected. Which two options should the administrator use to migrate these changes to production from the sandbox? Choose 2 answers
A. Package deployment
B. Change Data Capture
C. Outbound Change Set
D. Inbound Change Set
Answer: A, C
Question: 10
Cloud Kicks has created a new flow that deletes records.
What should the administrator consider when testing the flow?
A. Flows with delete elements cannot be debugged by the Flow debugged tool.
B. Even if the flow is inactive, debugging the flow will delete the test record.
C. Record deleted by Flow when debugging are hard deleted.
D. Flow with delete elements need to ne inactivate to ensure that the test record is not actually deleted.
Answer: B
Question: 11
An administrator is asked to create a report to calculate the year-over—year changed in the dollar amount of a company’s opportunities.
What reporting tool should be used to complete this request?
A. A row-level formula to compare amounts grouped by year.
B. A joined report with two report blocks for each year
C. A custom summary formula with PARENTGROUPVAL function
D. A custom summary formula with the PREVGROUPVAL function.
Answer: D
Question: 12
The administrator at Cloud Kicks made new fields and page layout adjustments based on new requirements from the service teem. The changes have been built In a sandbox and are ready to be deployed Into production.
Whet should en administrator do before deploying the change set in production?
A. Request a new sandbox based on the sandbox where the changes were made.
B. Make a new sandbox based on production to restore changes from.
C. Push the change set to another sandbox to restore from.
D. Create the fields and update the page layouts In production.
Answer: B
Question: 13
Users at Northern Trail Outfitters have a lot of fields on their new account records because they track their accounts and competitors on the Account object. For accounts created for customers, they need access to different fields than the accounts used to track competitors. For partner accounts, they need different values in the Industry field.
What should the administrator use to resolve the issues?
A. Business Processes
B. Required Fields
C. Flow Builder
D. Record Types
Answer: D
Question: 14
At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily. The team has asked the administrator for an easier way to see this dashboard. What should the administrator recommend?
A. Add the dashboard to the Sales team’s home page.
B. Create a custom app with a dashboard.
C. Email the dashboard to the Sales Team every morning.
D. Update the Sales team’s app with a new dashboard.
Answer: A
Question: 15
Users at AW Computing use a custom object to manage order*. All profiles share a single page layout. Customer Service and Sales users express frustration overseeing actions that-do not always apply to their situation on the page layout. What should an administrator recommend?
A. Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.
B. Create separate record types for the Customer Service and Sales users’ records.
C. Configure two separate permission sets and assign the appropriate permissions to each user.
D. Make two separate Lightning record pages and assign them to the applicable profiles.
Answer: A
Question: 16
AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?
A. Auto-Response Rules
B. Escalation Rules
C. Assignment Rules
D. Workflow Rules
Answer: C
Question: 17
AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?
A. Auto-Response Rules
B. Escalation Rules
C. Assignment Rules
D. Workflow Rules
Answer: C
Question: 18
A user started to work remotely. They are having an Issue logging in. What could be the issue?
A. The login session has expired for this user.
B. They are signing in from a mobile device.
C. The time zone for the profile is outside of login hours.
D. The user Is not In the IP range for their profile.
Answer: D
Question: 19
The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log In. The administrator would now like to look at how many users have successfully used it since It was rolled out.
What are two ways the administrator can get this Information? Choose 2 answers
A. Create a new view In Identity Verification History, specifying Method.
B. Open the Login Access Policies In Setup which shows how many users are using MFA.
C. Run a session setting report, specifying login methods by user.
D. Export Login History and filter based off of Authentication Method Reference,
Answer: B, C
Question: 20
DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with.
Hour should the administrator track third-party financial advisors and the customers they work with?
A. Create a Hierarchical lookup on Account to track loan advisors’ customers.
B. Set up Contacts to Multiple Accounts for loan advisors.
C. Use a B2B Account Model to track loan advisors’ customers.
D. Use a Hierarchical lookup on Contact to track loan advisors’ customers,
Answer: B
Must Visit Links:
- Salesforce MVP Nominations 2025 and becoming an MVP Complete Guide
- Salesforce Developer Roadmap 2025: Your Complete Guide to Success
- 10 Proven Steps of Seamlessly Implementing Salesforce AgentForce
- Salesforce Agentforce in Action: Top Use Cases and Benefits for Smarter Business
- Salesforce Introduces Agentforce 2.0 | Transforming Business Operations with AI
Resources
- [Salesforce Developer] (https://developer.salesforce.com/)
- [Salesforce Success Community] (https://success.salesforce.com/)
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Mark Jacobes is a seasoned Salesforce expert, passionate about empowering businesses through innovative CRM solutions. With over 6 years of experience in the Salesforce ecosystem, Mark specializes in Salesforce development, integrations, and digital transformation strategies.
As the creator of SalesforceTrail.com, Mark has built a reputation for delivering insightful content that keeps readers ahead of the curve in Salesforce trends, tools, and best practices. His expertise spans various Salesforce platforms, including Sales Cloud, Service Cloud, and Health Cloud, and he stays actively engaged with the Salesforce Trailblazer Community.
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