Browsing: agentforce

If you have spent time in the Salesforce ecosystem, you know that Flow is an admin’s best friend. It is…

For more than a decade, the internet has confidently predicted the “death of email.” Every few years, a new channel…

When I started my Salesforce career seven years ago, I believed the same thing many new professionals believe:“If I finish…

Salesforce has officially refreshed the Salesforce Certified Platform Administrator exam, effective December 15, 2025, and the changes are bigger than…

AI agents built with Agentforce and Flow are reshaping how teams automate work inside Salesforce. With Flow—the platform’s powerful no-code…

Agentforce is Salesforce’s solution for modern automation, enabling AI agents to offer suggestions, assistance, and autonomous actions in your CRM…

Marketing has come a long way from manually sending email blasts to orchestrating fully automated, AI-assisted customer journeys. At the…

The goal of this article is to explore one of the core themes of omnichannel and guide you through configuring…

Dreamforce 2025 Admin Keynote marked the beginning of a new chapter where Salesforce Admins are stepping into a new era…

Artificial intelligence is no longer just about automation. Today, businesses are moving toward a new paradigm: the Agentic Enterprise, where…