Browsing: Salesforce AI

Walk into any admin community right now, and you’ll hear the same nervous undertone. Everyone’s asking some version of the…

Every week I used to get the same two messages. One rep wanted me to pull “all the opportunities closing…

Leaving ‘Dreamforce’ this year, ‘AIforce’ was the main topic on everyone’s lips. It anchored the keynote, and Marc Benioff spent…

These days, AI is just part of how Salesforce work gets done. Developers use it to read unfamiliar Apex, sketch…

Marc Benioff opened this year’s keynote with a question he clearly enjoys asking: Who’s going to win AI? He said…

Most marketing teams are still trying to define GEO. Very few have asked what happens when GEO meets an AI…

When I started working more closely with Agentforce, I realized that troubleshooting an AI agent can take you in very…

Salesforce and Anthropic have teamed up on something called Claudeforce, announced on August 26, 2026. It’s worth a closer look…

Most Agentforce demos stop at the fun part. An agent answers a question, everyone nods, and no one asks what…

If you’ve spent a few years as a Sales Cloud admin, you think in objects, fields, and relationships. That’s the…